How long does it take to get my server set up?
We guarantee that all our standard server configurations will be set up within 1 business day. Factors contributing to longer setup times may include server add-ons, custom configurations, and payment approval time.
Can I upgrade my WestHost Shared Hosting account to a Dedicated Server?
Yes. If you currently have a Shared Hosting account with WestHost you can upgrade your package at any time to a dedicated server by ordering a new server via the Dedicated Server Order Form. WestHost can also move your data from your current account to your new server for you at your request. The process of this transition is seamless and requires no effort on your part.
Can my server's hardware be upgraded? What are the fees for this?
You can upgrade your server to a larger plan at any time ( Managed Dedicated Server Hosting). You may also "add-on" additional hardware, software, and features to your server at any time through your control panel.
How do I add additional IP addresses? Is there an upgrade fee?
You can purchase additional IPs for $2 per month. They can be purchased through your control panel.
What is Name Based Hosting? Do I need an IP for each domain on my server?
Name Based Hosting is a method used to allow a server to host multiple domains with only one IP address. You do not need an IP address for each site. In fact, you only need one IP for the entire server. Name Based Hosting does not affect the performance or appearance of the domains hosted, and it's a good way to economize on IP usage.
Please note, however, that some applications and services require a dedicated IP. These include things like SSL Certificates and Anonymous FTP.
Can I create mail accounts on my server? What software is included for mail?
All of our servers use Exim to send and receive mail. You can create as many e-mail accounts as you like and set up auto-responders, forwarding, aliasing, and any other mail services you require using your control panel.
Who is responsible for the server hardware?
WestHost guarantees the functioning of all dedicated server leased hardware components and will replace any failed component at no cost to the client. Hardware repair/replacement will begin immediately upon identification of a hardware problem. Hardware is defined as the Processor(s), RAM, Hard Disk(s), Motherboard, NIC Card, and other related hardware included under the server lease. The time required to repair/replace hardware does not include software reinstallation and/or data recovery from backup tapes/disks (time frame depends on size of disk). You can find complete details about our Hardware Guarantee by reviewing our SLA.
What is your uptime guarantee?
WestHost's servers connect to the Internet through redundant high-speed connections on diverse backbones, ensuring data delivery to the end user in the fastest, most efficient manner possible. WestHost guarantees a 99.9% uptime excluding scheduled maintenance of 1 hour per month and prior notified upgrades. WestHost's Cisco powered network combined with 24/7/365 monitoring by highly qualified network engineers and administrators, guarantee the functioning of all network infrastructure including routers, switches, and cabling. For more details please visit our Dedicated Server SLA (Service Level Agreement).
Will I have Root Access?
WestHost Managed Dedicated Servers offer great control over all aspects of your server. In most cases, it is the equivalent of root access. However, true root access of your server is managed by WestHost.
WestHost Unmanaged Dedicated Servers offer root access.
What is a Data Center?
Within the Web hosting industry, a Data Center is a facility used to store and manage Web sites and other Internet information and hardware infrastructure. These Data Centers contain computer servers connected to the Internet 24 hours a day, 7 days a week. Redundancy is a common theme found within high quality data centers and also can be implemented in varying degrees. Our data centers are Tier-3 centers, which are defined as having an uptime of greater than 99.98%. Data Centers are secure facilities that may also contain a network operations center (NOC) used for monitoring server activity, Internet traffic and network performance. Our data centers play a fundamental role in the uptime and reliability that we pass on to our clients. Click here for more details about our Data Centers.
How often do you monitor the Data Center and servers?
We monitor our Data Center and servers 24 hours a day, 7 days a week, and 365 days a year with on-site WestHost employees.